Comment about: Delta Hell
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| November 30, 2007 | | How frustrating, that companies don't seem to understand the meaning of customer service. | | John, I feel your pain. How interesting that Delta doesn't seem to know how to create customer loyalty, that they're actually doing the opposite. Please check out the link below, as you inspired me to blog about an experience I had, which motivated me to teach my employees a better way of handling customers' needs without having to check with management. | | |
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