PLEASE DELIVER THIS TO MR. RICHARD ANDERSON @ DELTA'S CORPORATE CUSTOMER CARE OFFICE I would like Mr. Anderson to receive this email. I will certainly mail him a copy of my email correspondence and take the added mesasure of faxing it to him as well. I have--without exaggeration--been on the phone for 13 hours today trying to book a reservation through my Amex Delta Sky miles card. I have a reservation on hold that must be confirmed by 1/5/08. I would like to use my skymiles so that I wouldn't have to pay for the ticket. I have 90K miles and need 10k to complete my reservation. So, foolishly, call the number on my card and they were fast to suggest that I upgrad to Platinum at a charge of 135.00 for an additional 10K points--that they later tell me won't be able to used for 2 months. Stilly trying to confirm my fight (which isn't until June) I then bought 10K points for $295.00 and they will not let me use those either. SO, 13 hours, 430 dollars later I cannot confirm the reservation that I'm trying to book for June of 2008. I have spoken to 17 rude, unsympathetic, unempathetic "Customer Service" agents who--at this point--only serve to add to the tragedy that is my experience with Delta / Amex. I am in charge of travel for a company with quite a few employees. BY 5pm tomorrow, I will personally ensure that not only do we cancel our american express cards, but we also NEVER NEVER NEVER NEVER UNDER ANY CIRCUMSTANCES USE DELTA AIR LINES. This is the sort of situation that deserves a documenttary. What's this? I've just been informed that There's another 85.00 charge for I don't know what. That brings my charges up to 515.00--for a reservation that should be free because I have the skymiles. This is absolutely unbelieveable. I cannot wait to write about this on Tripadvisor.com as well as any and every other blog I can find. Dramatics aside, I would not believe this story if someone else told it to me. . Soon-to-be-former-and-never-again-customer | 
