|  | Excerpt from: Great People, Places & Products
| | | June 22, 2009 | | I spent over four hours dealing with Delta Airlines on what should have been a thirty minute reservation. | by John Gaudio, Posted, 10:45 AM.
I hate dealing with Delta Airlines. Below are the tweets I posted about a week ago, during the last two of those four frustrating hours. They're in reverse chronological order, so you might find it easier to start from the bottom, and read up.
In a link below them, see a post from another traveler who puts it most eloquently. Finally, Google Delta Hell, to get some idea of what travelers think of Delta Airlines in general. How did they ever get out of bankruptcy to buy NorthWest?
Will they ever learn the basic lessons that most of us learned before we were six?
Your comments would be appreciated.
JohnGaudio: Top management at Delta Airlines could learn a lot from Laurie & Anitra. Take good care of your customers. Listen. Be reasonable, & thrive.
JohnGaudio: Top management at Delta Airlines doesn't listen. Google Delta Hell, to see the frustration of their customers, & note the lack of response.
JohnGaudio: The handling of vouchers on http:delta.com at Delta Airlines is terrible, but only the tip of the iceberg. Top management doesn't care.
JohnGaudio: What took over four hours of my time, and nearly that much of the time of employees of Delta Airlines, could have been done in 30 minutes.
JohnGaudio: Bottom line, Delta Airlines has wonderful people like Laurie and Anitra, but some of their policies and systems are abysmal.
JohnGaudio: Laurie at Delta Airlines never was able to waive the $20.00 per ticket booking fees, but was able to issue a voucher to refund the fees.
JohnGaudio: It amazes me that Delta Airlines expects mere mortals to use http://Delta.com to do what takes two professionals almost an hour.
JohnGaudio: Laurie at Delta Airlines is nearly done. Delta's system won't even let her waive the fee, but she can can refund it. Thankyou, Laurie.
JohnGaudio: Laurie at Delta Airlines has almost finished the process. She is pleasant and professional. She knows her systems well.
JohnGaudio: Delta Airlines would also have more happy customers, and fewer angry customers, if they used common sense in their policies.
JohnGaudio: Delta Airlines could design http://Delta.com to accept the vouchers just as it accepts credit card numbers. That would save many hours.
JohnGaudio: Delta Airlines thinks it's reasonable to make customers create 5 seperate reservations one at a time to pay for 5 tickets with 3 vouchers.
JohnGaudio: Delta Airlines web site won't simply allow a voucher to apply toward more than one ticket, on a given reservation. That's TERRIBLE design.
JohnGaudio: Laure at Delta Airlines is now manually applying vouchers. I greatly appreciate her help.
JohnGaudio: Laurie at Delta Airlines is trying to help. Even she can't apply 3 vouchers to 5 tickets, and finds it frustrating. She is tying to help.
JohnGaudio: At Delta Airlines it appears Corporate Headquarters translates to Customer Service in Salt Lake City. I am now speaking with Laurie.
JohnGaudio: Toni Terry of Delta Airlines is now trying to connect me with Corporate Headquarters. Hopefully someone there will be able to help.
JohnGaudio: Are you listening, Delta Airlines. This is nuts. I'm now on hold for a supervisor. Now speaking to Toni Terry.
JohnGaudio: Anitra at Delta Airlines was great. Passed me off to Travis in on line support. He won't waive the fee without us recreating problem. ARGG
JohnGaudio: Speaking with Anitra of Delta Airlines. So far, so good. She is helpful & knowledgable, and asking all the right questons. :-)
JohnGaudio: On hold with Delta Airlines. Lost 2 hours Thursday trying 2 use Delta Dollars 2 book 5 reservations. Total Frustration. Hope today works.
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